Frequently Asked Questions
About 7ph Casino

Under Philippine law and PAGCOR regulations, casino-style gambling is restricted to individuals who are 21 years old or older. This is a legal requirement, not just a platform policy. 7ph strictly enforces this rule through identity verification during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned.

To complete identity verification on 7ph, you'll need to submit a clear photo or scan of a valid Philippine government-issued ID. Accepted documents include:

• Philippine Passport
• SSS / GSIS ID
• PhilHealth ID
• Driver's License
• Unified Multi-Purpose ID (UMID)
• Voter's ID or PhilSys National ID

You may also be asked to provide a selfie holding your ID and proof of address (such as a utility bill or bank statement dated within the last three months). KYC is required before your first withdrawal.

On the 7ph login page, click Forgot Password and enter the email address linked to your account. You'll receive a password reset link within a few minutes. Check your spam or junk folder if it doesn't arrive in your inbox. The reset link is valid for 30 minutes. If you continue to have trouble, contact our 24/7 live chat support team for assistance.

No. Each player is permitted to hold only one active 7ph account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and any winnings forfeited. If you believe a duplicate account was created in error, contact support immediately to resolve the issue.

7ph supports the most popular payment methods used by Filipino players. You can deposit and withdraw using:

• GCash — the fastest and most popular option for Filipino players
• PayMaya / Maya — instant processing for deposits
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

All transactions are processed in Philippine Peso (₱). 7ph does not accept credit card gambling deposits or any form of cryptocurrency.

Withdrawal processing times at 7ph depend on your chosen method:

• GCash / Maya — typically within 1 to 3 hours after approval
• Bank Transfer — 1 to 3 business days depending on your bank
• Debit Card — 2 to 5 business days

Before your first withdrawal, your KYC verification must be complete. Withdrawals requested on weekends or Philippine public holidays may take slightly longer to process.

Yes. The minimum deposit at 7ph is ₱100 for GCash and Maya, and ₱500 for bank transfers. The minimum withdrawal amount is ₱200 for e-wallets and ₱500 for bank transfers. Maximum limits vary by payment method and account verification level. Contact support for details on higher-tier limits available to verified players.

Most deposits on 7ph reflect instantly or within a few minutes. If your deposit hasn't appeared after 15 minutes, here's what to do:

• Check your GCash, Maya, or bank app to confirm the transaction was successfully sent.
• Take a screenshot of the transaction confirmation or reference number.
• Contact 7ph's 24/7 live chat support and provide the reference number, amount, and time of transaction.

Our team will investigate and resolve the issue as quickly as possible, usually within the same day.

7ph does not charge any platform fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider for their current fee schedule. All amounts credited to your 7ph account are in Philippine Peso (₱) with no hidden conversion charges.

7ph offers a welcome bonus for new players upon their first qualifying deposit. The bonus amount and structure may vary depending on current promotions — check the Promotions section of the 7ph platform after logging in for the latest offer. Welcome bonuses are subject to wagering requirements, which means you need to play through the bonus amount a set number of times before withdrawing any winnings derived from it.

Wagering requirements (sometimes called playthrough requirements) define how many times you must bet your bonus amount before you can withdraw winnings generated from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before that bonus converts to withdrawable cash. Different games contribute differently — slots typically count 100%, while table games may count less. Always read the specific terms attached to each promotion on 7ph.

There are a few common reasons a bonus may not appear in your account:

• Your deposit did not meet the minimum qualifying amount for the promotion.
• The bonus required a promo code that was not entered at the time of deposit.
• The promotion had already expired or reached its maximum claim limit.
• Your account has not yet completed KYC verification.

If none of these apply and you believe the bonus should have been credited, contact 7ph support with your deposit reference number and the promotion details.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirements attached to the specific promotion. Once the wagering requirement is fulfilled, the resulting winnings are transferred to your real money balance and become fully withdrawable. Your real money balance (from deposits) is always separate from your bonus balance and can be withdrawn at any time, subject to standard verification requirements.

7ph offers a wide variety of games to suit every type of Filipino player:

• Online Slots — hundreds of titles from leading providers, including classic 3-reel slots and modern video slots with bonus features
• Live Casino — real dealers streaming live from professional studios, with baccarat, blackjack, roulette, and more
• Bingo — fast-paced online bingo rooms with multiple card options and chat features
• Table Games — digital versions of poker, blackjack, and roulette with adjustable bet sizes
• Sports Betting — bet on PBA, NBA, UFC, boxing, football, and other major events

Yes. All games on 7ph use certified Random Number Generators (RNGs) to ensure that every outcome is completely random and cannot be predicted or manipulated. Our RNG systems are regularly audited by independent testing laboratories. Live casino games are streamed in real time from licensed studios, adding an additional layer of transparency. Return-to-player (RTP) percentages are available for all major game categories so you can make informed choices before you play.

Absolutely. 7ph is fully optimised for mobile play. The platform works smoothly on both Android and iOS devices through your mobile browser — no app download required. Simply visit the 7ph website on your phone, log in, and enjoy the full game library. The interface automatically adjusts to your screen size for a comfortable experience whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines.

Blocky Block is one of 7ph's featured game categories — a fun, fast-paced game format that combines simple mechanics with exciting win potential. It's designed to be easy to pick up for new players while still offering enough depth to keep experienced players engaged. Visit the Blocky Block page for a full breakdown of how it works and tips on getting the most out of each session.

7ph uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and are never shared with third parties except as required by Philippine law or PAGCOR regulations. We also employ fraud detection systems that monitor accounts for unusual activity around the clock.

If you suspect unauthorised access to your 7ph account, act immediately:

• Change your password right away via the Account Settings page.
• Contact 7ph's 24/7 live chat support to report the suspected breach.
• Our security team will review your account activity and can temporarily freeze the account while the investigation is ongoing.

To prevent unauthorised access, always use a strong, unique password for your 7ph account and never share your login credentials with anyone.

Log in to your 7ph account and navigate to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Lowering a limit takes effect immediately. Raising a limit requires a mandatory 24-hour cooling period to give you time to reconsider. These tools are free to use and available to all registered players at any time.

Self-exclusion is a tool that permanently or indefinitely closes your 7ph account if you feel gambling has become a problem. Once activated, you will not be able to log in, deposit, or place bets. To request self-exclusion, contact our 24/7 live chat support team directly — they will process your request with full confidentiality and without judgment. For more information on all available tools, visit our Responsible Gaming page.

Yes. 7ph offers a cooling-off period feature that temporarily suspends your account for a duration you choose — from 24 hours up to 6 weeks. During this time you cannot log in, deposit, or play. Your account balance is preserved and fully accessible when the period ends. This is a great option if you feel you need a break but don't want to permanently close your account. Find this option under Account Settings > Responsible Gaming.